At VIP Cell, we are dedicated to providing high-quality products and excellent customer service. Our warranty and exchange policy ensures your peace of mind with every purchase.
Warranty Coverage:
- Manufacturer’s Warranty:
All new mobile phones come with a standard manufacturer’s warranty. The duration and terms of this warranty vary by brand and product. Typically, it covers manufacturing defects and hardware issues under normal usage. - Shop Warranty :
For pre-owned or refurbished devices, we provide a 1-month shop warranty. This covers:- Hardware malfunctions (excluding physical or liquid damage).
- Software issues (excluding misuse or unauthorized modifications).
Exchange in Case of Default:
If a device covered under warranty is found to have a defect that cannot be repaired:
- We will offer an exchange for the same model (subject to availability).
- If the same model is unavailable, you may choose an equivalent model of the same value.
- Any price difference for upgrades will be charged, or a refund will be issued for downgrades.
What is Not Covered:
- Physical damage such as cracks, dents, or scratches.
- Liquid damage or exposure to moisture.
- Damage caused by unauthorized repairs or modifications.
- Battery degradation due to normal wear and tear.
Warranty & Exchange Process:
- Present the original receipt or proof of purchase.
- Bring the device to our store for inspection.
- Our technicians will diagnose the issue and determine if it qualifies for warranty or exchange.
Repair or Replacement:
- If the issue is covered, we will repair, replace, or exchange the device at no additional cost.
- For non-warranty repairs, we offer affordable repair services with genuine parts.
Your satisfaction is our top priority. For any questions or to claim a warranty or exchange, visit our store or contact us by WhatsApp +961 70627092 or by email: vipcell.lb@gmail.com
